FAQ

Questions,
answered.

Patterns & downloads

How do I receive my pattern after buying?

Every pattern is an instant-download PDF. As soon as your payment is confirmed, your download link appears on screen and is also emailed to you — no waiting.

I lost my download link — what do I do?

Head to the Lost a download? page and enter the email you used at checkout — we'll resend your links right away.

What format are the patterns in?

Every pattern is a downloadable PDF you can print or read on your phone, tablet, or computer.

Can I sell items I make from a YarnPunzel pattern?

Yes — patterns are for personal use, but you're welcome to sell finished items you make from them. Please don't share, resell, or redistribute the pattern PDF itself. A credit back to YarnPunzel is always appreciated, though never required.

Do you offer refunds?

Because patterns are delivered instantly as digital files, all sales are final. If a download link isn't working or you received the wrong file, contact us and we'll sort it out right away — that's a technical issue on our end, and we'll always fix it.

Studio Sessions (courses)

What's included in a Studio Session?

Each Studio Session is a focused video course, and most come with a downloadable PDF workbook to follow along with. See each session's own page for exactly what's included.

How long do I have access?

Studio Sessions are yours to keep — access is lifetime and self-paced, so you can watch whenever suits you.

Are Studio Sessions a certification?

No — Studio Sessions are created for individual makers for personal use, not as a certification or professional training course.

Sizing & skill level

How do I know what size to make?

Every pattern with sizing lists its full size range and finished measurements on its own product page — check the Pattern Details table before you buy.

I'm new to crochet — where should I start?

Look for the green "Beginner" or "Beginner-friendly" tag on the shop grid, or start with Studio Sessions 1: Foundations of Crochet, which walks through reading a pattern before you dive in.

Payments

What currency am I charged in?

Prices are shown in USD (or Naira) for reference, but you're charged in Nigerian Naira (NGN) via Paystack, at the exact amount shown at checkout.

Is my payment secure?

Yes — payments are processed and secured by Paystack, and re-verified server-side before any download is unlocked.

Still stuck?

How do I reach you?

Send a message through the Contact page and we'll reply by email.